MM
Munyaradzi M
1 reviews | Active since Feb 2018
26 Nov 2019, 19:49
CARD MACHINE NOT BANKING& NO REFUND GIVEN
Sure-swipe gave my shop a faulty card machine which was not banking some of the cards. we found out when we did our recon, went to their offices they apologized and promised to pay back all the money not banked, only to be given a HUGE pile of documents that we were told to go through so that we could confirm our money was paid back. its been TWO months now and we are still reviewing the documents, our business is suffering because of their FAULTY machine and this is how they repay us. SURELY IF THEY HAD PAID BACK THE MONEY AS PROMISED WE WOULD HAVE SEEN IT REFLECT IN THE ACCOUNT!! horrible service that's making our new business suffer, we are even struggling to pay rent!
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Replies (5)
Adumo's replyOfficial
27 Nov 2019, 09:01Dear Munyaradzi Thank you for getting in touch with us. We are very sorry for the inconvenience we have caused you and we are sending you a technician to come on-site today to double-check your machine. Please can you let us know after the tech has visited to make sure everything has been sorted? Feel free to call our Call Centre on **********or email *********** for any urgent queries. Kind regards The Sureswipe team
Adumo's reply27 Nov 2019, 09:01
Official
Dear Munyaradzi Thank you for getting in touch with us. We are very sorry for the inconvenience we have caused you and we are sending you a technician to come on-site today to double-check your machine. Please can you let us know after the tech has visited to make sure everything has been sorted? Feel free to call our Call Centre on **********or email *********** for any urgent queries. Kind regards The Sureswipe team
MM
Munyaradzi M's updateReviewer Update
27 Nov 2019, 10:02All good and well but where are you sending the technician to? you did not read the message to understand my complaint. the machine was replaced! a tech already come to the shop! we have not been reimbursed for the monies that your machine has not been banking. Read the message carefully and respond accordingly!
MM
Munyaradzi M's update27 Nov 2019, 10:02
Reviewer Update
All good and well but where are you sending the technician to? you did not read the message to understand my complaint. the machine was replaced! a tech already come to the shop! we have not been reimbursed for the monies that your machine has not been banking. Read the message carefully and respond accordingly!
Adumo's replyOfficial
27 Nov 2019, 10:12 Hi Munyaradzi M We have just spoken to the Account Manager who assisted you at the office and she’s advised us that she took you through all your statements showing that no money was owing to you. You then wanted to go through all the statements yourself which is why she made copies of all the documents so you could take it back. We have contacted the AM now and she is on her way to your shop to go through everything with you and understand what you're referring to. Kind regards The Sureswipe Team
Adumo's reply27 Nov 2019, 10:12
Official
Hi Munyaradzi M We have just spoken to the Account Manager who assisted you at the office and she’s advised us that she took you through all your statements showing that no money was owing to you. You then wanted to go through all the statements yourself which is why she made copies of all the documents so you could take it back. We have contacted the AM now and she is on her way to your shop to go through everything with you and understand what you're referring to. Kind regards The Sureswipe Team
MM
Munyaradzi M's updateReviewer Update
27 Nov 2019, 10:27that's is fine if she is on her way we will see when she gets here and we will sort the issue out.
from what your AM explained she said the money was paid back to us in batches, hence we requested the statements. we have not received any money. give me your email address and i can send you a screen shot of the conversation
from what your AM explained she said the money was paid back to us in batches, hence we requested the statements. we have not received any money. give me your email address and i can send you a screen shot of the conversation
MM
Munyaradzi M's update27 Nov 2019, 10:27
Reviewer Update
that's is fine if she is on her way we will see when she gets here and we will sort the issue out.
from what your AM explained she said the money was paid back to us in batches, hence we requested the statements. we have not received any money. give me your email address and i can send you a screen shot of the conversation
from what your AM explained she said the money was paid back to us in batches, hence we requested the statements. we have not received any money. give me your email address and i can send you a screen shot of the conversation
MM
Munyaradzi M's updateReviewer Update
28 Nov 2019, 11:56Sureswipe team, the AM did not come through as promised yesterday and the Money issue has still not been resolved!
MM
Munyaradzi M's update28 Nov 2019, 11:56
Reviewer Update
Sureswipe team, the AM did not come through as promised yesterday and the Money issue has still not been resolved!