HS
Helen S
1 reviews | Active since Jul 2019
27 Jul 2019, 08:45
BEWARE OF SURSWIPE MERCHANTS
Pathetic pathetic wish i could score them minus a very poor result they are decieving company most *********** merchant company ever work with. I was with capitect for 20 years not a days problem with them. !!! Sureswipe trick you in doing business with them letting you sighn contract withOUT reading it. Almost a 100 page contract !!! But promise the best rates and bussiness that is not the case !! Takes ages to get hold of them or never returning emails !!! Or phonecalls !!! Wish i had red the reviews before i changed !!! where i stay or i do bussiness we do it in honest manner. My money is not bank regurlarly into my account i am so gatvol !!! And frustrated with this SURESWIPE !!! BEWARE !!!!
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Adumo's replyOfficial
29 Jul 2019, 08:17 Hi Helen Thank you for getting in touch with us. We have escalated your serious complaint to our Head of Client services and our team will be in touch to discuss this matter with you personally. We do our best to ensure a legal contract is in place to protect you and your business, and our sales team take every effort to go through all clauses in fine detail with you should you make the time available. Our Call Centre operates 24/7 to answer any query you may have, and your personal account manager introduced himself to you once the machine was installed. These services are made available to you, to give you the service your business deserves because we want to help you. We also take the liberty of advising you of banking settlements; these take place between 24-48 hours depending on which bank you’re with. On the rare occasion we have issues with settlements, our team is pro-active in communicating this back to you so you’re fully aware. Please feel free to call us on ***should you require any further assistance. Kind regards The Sureswipe Team
Adumo's reply29 Jul 2019, 08:17
Official
Hi Helen Thank you for getting in touch with us. We have escalated your serious complaint to our Head of Client services and our team will be in touch to discuss this matter with you personally. We do our best to ensure a legal contract is in place to protect you and your business, and our sales team take every effort to go through all clauses in fine detail with you should you make the time available. Our Call Centre operates 24/7 to answer any query you may have, and your personal account manager introduced himself to you once the machine was installed. These services are made available to you, to give you the service your business deserves because we want to help you. We also take the liberty of advising you of banking settlements; these take place between 24-48 hours depending on which bank you’re with. On the rare occasion we have issues with settlements, our team is pro-active in communicating this back to you so you’re fully aware. Please feel free to call us on ***should you require any further assistance. Kind regards The Sureswipe Team