GS
Gert S
1 reviews | Active since Jun 2011
30 Sept 2017, 07:48
BE Carefull
I have being charged for "unpaid debit order" for the past 3 months, but only one month there was a problem with a debit order being unpaid. SO last month as wel as this month debit order were taken of where an "unpaid debit order" fee was charged. Plus.... the best part is that this fee is more the the monthly fee. So basically they get a double payment!!!! Though my debit orders were not unpaid!!! And when you try to contact one of the unprofessional call centre agents with limited schooling, the only and best, by-the-book answer they can give you is: its stated in your contract, instead of helping the client figure out how he's being charged penalties for something he didn't do!! STAY AWAY FROM SURESWIPE!!!
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Replies (2)
Adumo's replyOfficial
30 Sept 2017, 10:45Good day Gert
Thank you for bringing this to our attention. We have escalated your billing query to our accounts department to investigate further and we will ensure that someone from our team calls you back on Monday to discuss further.
We deeply apologise for any frustration this may have caused you but please rest assured that we will treat your query as a matter of urgency to get it resolved quickly and efficiently.
Please get in touch with us on ***or email *** for any further queries.
Kind regards the Sureswipe team
Best regards,
Adumo's reply30 Sept 2017, 10:45
Official
Good day Gert
Thank you for bringing this to our attention. We have escalated your billing query to our accounts department to investigate further and we will ensure that someone from our team calls you back on Monday to discuss further.
We deeply apologise for any frustration this may have caused you but please rest assured that we will treat your query as a matter of urgency to get it resolved quickly and efficiently.
Please get in touch with us on ***or email *** for any further queries.
Kind regards the Sureswipe team
Best regards,
Adumo's replyOfficial
02 Oct 2017, 08:40Hi Gert
Hope you are well.
We understand that Dina from our Accounts department has already called you back to discuss your unpaid debit orders as well the fees that have been incurred.
We will make sure that your Account Manager follows up with you accordingly to sort out the paperwork.
Please get in touch with us directly if you need anything further or call ***.
Kind regards
The Sureswipe Team
Best regards,
Adumo's reply02 Oct 2017, 08:40
Official
Hi Gert
Hope you are well.
We understand that Dina from our Accounts department has already called you back to discuss your unpaid debit orders as well the fees that have been incurred.
We will make sure that your Account Manager follows up with you accordingly to sort out the paperwork.
Please get in touch with us directly if you need anything further or call ***.
Kind regards
The Sureswipe Team
Best regards,