BAD Service no feedback no response

I have a clothing factory did sales of over stock in December.Advertise on all sites as well as international.<br> After 1st transaction of foreign card I got mail please send the invoice with speed point slip and imprint of card. That I did for all transactions. 2 transactions were paid 2 they are holding back because of SUSPECTED *****. I send all details to sureswipe as requested by them. They cancel my contract and tell me the funds will be on hold for 180 days if no charge back they will do a pay out. In the mean time they collect the machine and all my original documents from the shop I have and give receit to worker that they collected it. After 2 days the lady who collected the machine and documents come to the shop looking for it cause she can't find it anywhere.<br> They lost the machine and all original documents.<br> Top it up by sending me an invoice for machine use and the commission on all the transactions, but only 2 transactions were paid out. How can I pay commission on transactions if they don't give any feedback or response to me regarding this holding of money but not chargeback and suspect me of *****... also never receive copy of signed agreement! !!!