Bad bad service

Merchant no ***. I have been with Sureswipe for 2 months or so. When I app**** for the machine, I was told by Francois Hattingh they are having a special of R250.00/month over 24 months with no minimum transaction fees. This special offer is also all over their website and Facebook. This is not what I am paying and they are charging me minimum transaction fees as well. I have phoned SEVERAL times, I have e-mailed - nothing. On 14 Sep I phoned again and spoke to Roland. The first thing I asked is from what account the debit order will go off as I have changed accounts. He assured me that it will be the new account. I told him there was no money in the old account so he must be sure. He was sure. I went further to query the bill. Roland escalated it, like the people before him, to the accounts dept and various other people as I told him this was an old issue. AGAIN I heard nothing. Now for the cherry on the cake. Apart from them overbilling me, the debit order went through the old account and bounced, because was just a temporary account while the business account was in the process of being opened. I have not bounced anything in 23 years. So now I have to pay the RTD fees and my credit record will be negatively influenced - in fact some of my facilities my be recalled. After everything I tried It is not Roland's fault, he really tried to help me. It is unbelievable how *********** this company is and when you look at their average ratings, you have to ask - Where is the CEO? You guys are a millimetre away from useless and should be ashamed to take a salary from the proceeds of your clients.