HS
Hendrik S
1 reviews | Active since Dec 2016
22 Apr 2021, 08:38
Bad after sales service
Initially the service was great when I first signed up. In the last 3 months I have had multiple issues and every time I call the call centre someone "helps" me then I'm told they will get back to me soon, which never happens, after 3 or 4 days I phone again and the same story, someone *********** on the other side "tries" to help me but cannot fix the problem and I get told again they will get back to me, and the cycle starts again. Would not recommend them to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Adumo's replyOfficial
22 Apr 2021, 08:50Hi Hendrik
Thank you for reaching out, I can assure you that we pride ourselves on excellent service and that is not how we like to do things. We have escalated your complaint to our service team and someone will be in contact with you today to assist and resolve your machine issues.
Thanks
Thank you for reaching out, I can assure you that we pride ourselves on excellent service and that is not how we like to do things. We have escalated your complaint to our service team and someone will be in contact with you today to assist and resolve your machine issues.
Thanks
Adumo's reply22 Apr 2021, 08:50
Official
Hi Hendrik
Thank you for reaching out, I can assure you that we pride ourselves on excellent service and that is not how we like to do things. We have escalated your complaint to our service team and someone will be in contact with you today to assist and resolve your machine issues.
Thanks
Thank you for reaching out, I can assure you that we pride ourselves on excellent service and that is not how we like to do things. We have escalated your complaint to our service team and someone will be in contact with you today to assist and resolve your machine issues.
Thanks
HS
Hendrik S's updateReviewer Update
22 Apr 2021, 08:52I have heard that before.
HS
Hendrik S's update22 Apr 2021, 08:52
Reviewer Update
I have heard that before.
Adumo's replyOfficial
22 Apr 2021, 12:34Hi Hendrik
My team has confirmed that they called you, and all is sorted now?
Please feel free to contact us should you have any further issues on ***.
Kind regards
The Sureswipe Team
My team has confirmed that they called you, and all is sorted now?
Please feel free to contact us should you have any further issues on ***.
Kind regards
The Sureswipe Team
Adumo's reply22 Apr 2021, 12:34
Official
Hi Hendrik
My team has confirmed that they called you, and all is sorted now?
Please feel free to contact us should you have any further issues on ***.
Kind regards
The Sureswipe Team
My team has confirmed that they called you, and all is sorted now?
Please feel free to contact us should you have any further issues on ***.
Kind regards
The Sureswipe Team
HS
Hendrik S's updateReviewer Update
22 Apr 2021, 12:36Thank you, I cannot see the number you posted.
Problem seems to be sorted at last.
Problem seems to be sorted at last.
HS
Hendrik S's update22 Apr 2021, 12:36
Reviewer Update
Thank you, I cannot see the number you posted.
Problem seems to be sorted at last.
Problem seems to be sorted at last.
Adumo's replyOfficial
22 Apr 2021, 12:39Great thanks Hendrik, its our Call Centre no available 24/7 and is also listed on the website for easy access :)
Adumo's reply22 Apr 2021, 12:39
Official
Great thanks Hendrik, its our Call Centre no available 24/7 and is also listed on the website for easy access :)