Adumo sucks!

So started with the card machines a few months ago. The printer of the machine does not work, we have to restart the machine every time we need to print slips. As soon as we unplug the machine it dies and the battery dies, even the chargers look different, I had to buy a charging cable because the one (second hand one) was not charging the unit.

We got 6 declined sales out of 10 whereas when we used the machines from the bank we rarely got declined transactions. When we query the declined transactions the response I get is "It is a bank decline" but the customer goes to the ATM at another bank and there is funds and the transactions go through. I have lost a total of 8 customers now that had a "bank decline", half of them have been regular customers that frequently buy from us and now the same card that worked with the previous (older) machines does not want to work with the new machines. I have asked around and there are other businesses using the same machines and they do not have any issues but I have major issues. I am going to say it straight. YOUR MACHINES SUCK AND YOUR SERVICE SUCKS!

If this is not resolved in 48 hours (meaning BRAND NEW MACHINES) I will be taking legal action as this is against our legal agreement, you will be liable for costs and losses and the outcome will be made public. Also if this issue persists the same action as mentioned earlier will be taken.

Thank you