KS
Karien S
1 reviews | Active since Jan 2016
15 Feb 2025, 09:50
ADUMO - NO ASSISTANCE OVER WEEKENDS, NO EMERGENCY CONTACT NUMBER
No emergency contact number, our card machines not working, it is Saturday, shop is busy and we can't get hold of anybody as the number on the website is only available from Monday to Friday. We have reset everthing, still not working. One thing is for sure, I am changing service providers due to this.
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Adumo's replyOfficial
17 Feb 2025, 11:59Good morning, Karien, thank you for bringing this to our attention. We’re sorry for the frustration this has caused, especially during your busy trading hours. We understand how important being able to accept payments is for your business, and we apologise that you couldn’t reach our support over the weekend.
Your feedback is important, and we’re actively reviewing ways to improve. We value your business and would love the opportunity to make this right. If you are still experiencing any problems kindly advise us and we will have our team contact you, urgently to have these resolved. Thank you, the adumo team.
Adumo's reply17 Feb 2025, 11:59
Official
Good morning, Karien, thank you for bringing this to our attention. We’re sorry for the frustration this has caused, especially during your busy trading hours. We understand how important being able to accept payments is for your business, and we apologise that you couldn’t reach our support over the weekend.
Your feedback is important, and we’re actively reviewing ways to improve. We value your business and would love the opportunity to make this right. If you are still experiencing any problems kindly advise us and we will have our team contact you, urgently to have these resolved. Thank you, the adumo team.