CS
Carol-Anne Smit
1 reviews | Active since May 2023
29 May 2023, 19:34
Adumo lacks follow through
Adumo lacks follow through. I find it utterly frustrating as e-mails are not acted upon. I had a standalone machine which went offline...it left my business without a credit card payment option. The helpline could not fix over the phone. Bradley was a light at the end of the tunnel. He was super helpful and arranged a replacement unit with personal delivery on a Saturday. I am over the moon with his service, follow up and customer care....10/10
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Adumo's replyOfficial
01 Jun 2023, 11:09Thank you Carol-anne, at times in business there are errors and the feedback is critical to helping us ensure that we take the right steps to correct the issues and to ensure that we mitigate them in the future. Thank you for your patience and continued support - the adumo team.
Adumo's reply01 Jun 2023, 11:09
Official
Thank you Carol-anne, at times in business there are errors and the feedback is critical to helping us ensure that we take the right steps to correct the issues and to ensure that we mitigate them in the future. Thank you for your patience and continued support - the adumo team.