4 days down time

<p>On Friday, 17h30 my manager informed me that our surewipe machine was not working. I responded within the hour and called sureswipe 3 times unsuccessfully. When I eventually got hold of someone, I was informed that we will only get a technician on Monday. That is very upsetting, as we lost thousands of rand due to not having credit card facilities. The help desk asked me to try again in 15 minutes. It didn't work. I then called in to log a call. The next day we called in to sureswipe as we were still down. We were informed that our machine was not faulty. It was a network issue. Then on Sunday the network was still down??? What upsets me about their lack of response, is that even on Monday when we called in to find out when the technician would come, they informed us that no call has been logged. Whats more is that they were not even going to come in on Monday. After getting really upset with them, they said they should come in today Monday 21 December. This is still absolutely ridiculous. <br /><br /><br />I cant believe that Sureswipe does not have 24 hour tecnical support!! This is totally unacceptable. <br />I need to also metnition that their call back facility does not work. I tried it several times. Still no calls returned!!!!! <br /><br /></p>