Dishonest!!

<p>I ordered a head dress (tiara) from Adoring Dress for my wedding.</p> <p>The service I received after paying for the head dress was absolutely terrible. When I asked how long it would take to get the item ready for shipping, I had to wait a few days for a reply and when I finally got a reply, they kept replying about the tailoring of the dress I ordered, even though I didn't order a dress.</p> <p>I finally got a tracking number once the item was shipped and by this time I was extremely nervous about the shipment, since they kept telling me that my dress is on its way.</p> <p>It arrived a few days early in the country, but was held at Customs for a month. Then TNT asked me for the invoice because the invoice that Adoring Dress gave them was for the incorrect amount and then I had to pay more than the item amount to have it released.</p> <p>It arrived two days after clearing customs, but as soon as I opened the package, I saw that firstly the item was packaged incorrectly.</p> <p>Instead of boxing a clearly breakable item (like promised on their website), they took seven pieces of normal printing paper, folded it in half and put that in a DHL packet with the head dress and then they sealed the packaging. Then they put that packet into a TNT packet.</p> <p>They lie on their website about their packaging. This is what they say on their website:</p> <p>Product Packing<br />Our Packing team will take good care of each item transferred to them to avoid any possible damage during the packing process. Our packing staffs adopt many new ways to strengthen the external boxes, thus to make your package more air-tight, water-roof and pressure resistant.They also synchronize our delivery schedule with the major couriers like UPS, DHL, EMS, and with these efforts, we can always get the good to go packages shipped to the ZA by the earliest flight available.</p> <p>Secondly, the head dress was broken in four different places.</p> <p>According to their website:<br />You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.<br />You are qualified to get a full refund if your items are defective, damaged or mis-shipped.</p> <p>This is NOT the case, they only want to refund 50% of the damaged item! The way I see it they should refund the full amount of the damaged (and might I add, useless item) item as well as the shipping since they did not hold up their end of the packaging guarantee to avoid any possible damage during the packing process.</p> <p>I urge you not to order anything from this company.</p>