WORST SERVICE OF MY LIFE!!!!

Please do not insure a device from Admyntec. I am currently busy with a claim for my phone.

I have been asked multiple times, perhaps four times per mail what is the colour of my phone and device capacity. I had to resent images, then resent in different formats.

Eventually I got fed up with the emails with the same questions and had to phone them just to log my phone colour and device capacity. The feedback was, it will take 72 hours before someone looks at my claim again.

My claim is currently sent for further assessment. How can the assessor asses my claim without my device? How is that even possible, if they don't even have my phone? I