Worst service ever

I am unhappy with admyntec. I submitted this claim on the 18 Dec and received no communication since the 18 December.I followed up last week and was told they cannot assist me if I don't have the ticket number. Today I called and spoke to Siyanda who said an email was sent to request outstanding documents which I did not receive. I have been checking my emails. I was put on hold and the call was dropped. I then called again and spoke to Happy. I asked her to forward the email which was sent on the 18 Dec instead the email is dated 03 Jan 2020.

After submitting the documents there was no mention that an affidavit and case number is required. Happy now says the new forms states that both are required which I asked her to send me the new form. Which I did not receive

Today is the 3rd Jan no word from Admyntec....But claim they sent an email on the 18th Dec.

On the 13 January, I received an email to pay access fees which I paid on the same day. On the 15 January, I followed up and was told the phone has been ordered and it will take 24-48 hours for delivery.

On Monday the 20th January, I called and was informed that the delivery address was missing. This surprised me as the information was included in the insurance claim forms. The next day I called to check only to find the PO order was only done on the 20th January and they are waiting on the supplier which takes 3-5 days.

Every time I call I am told a different story on the processes. They cannot even tell when my phone will be delivered.