WORST MTN CELLPHONE CLAIMS EXPERIENCE EVER

Admyntech is the WORST CLAIMS ADMINISTRATION COMPANY EVER!!!!

MTN, I have been a loyal MTN customer for over 20 years and are currently going through the WORST EXPERIENCE OF MY LIFE with your claims department. I dropped my iPhone and the screen cracked. I completed the claims form and submitted to your claims department, only to be told that they have another phone insured for me. I explained to them that this is a mistake and sent them all the email between myself and your previous claims administrator in 2018 when I also had a claim against this phone to show them that they also said this and eventually confirmed that their records have been corrected to show that my iPhone 6 was the insured phone. I have had the same phone since 2014 and this is the phone that I claimed against both in 2018 and now. After numerous phone calls and emails to the claims call centre, they eventually agreed that there is a mistake and that it is my iPhone that is insured and not a Samsung that they had on record. The phone was picked up and when I didn't get any feedback from them after 3 weeks I went back again to find out what the problem now is. Now they are telling me the IMEI number of the phone that I claim for and the phone that the repairs centre has is not the same. Which I don't understand as this is THE SAME PHONE I HAVE BEEN USING SINCE 2014 AND HAVE CLAIMED FOR EARLIER AND NOW AGAIN. It is now 4 months since I submitted the original claim and I AM STILL NOWHERE CLOSER TO GETTING MY PHONE FIXED AND RETURNED. I don't know what else to do. I have emailed and phoned the MTN Claims call centre so many times. I have escalated it to their Complaints department and STILL NO RESOLUTION.