WORST DECISION MTN MADE

I have had a contract with MTN for about 8 years now. with each device I opted for insurance and I was advised accordingly as to the amount of cover I needed. My last device was insured for R10000. I was contacted later and told that I am underinsured and at risk. I was promted to change it to R15000 . Last week it was ****** from me and I am now told that my replacement device (which initially should have been to the same value) is a device valued at R5000. Are you freaking serious? Also – no one can give me a clear timeline on when my claim will be finalized. Maybe this week, maybe next week, or next of next week. Seriously, what is that even?

I was shocked and queried this, only to be put on hold. Then transferred, and transferred and transferred again before my call was so conveniently ‘disconnected’ I am seriously irritated at the fact that despite having insured my device for the higher suggested value, the replacement device is A THIRD of the value of my phone. ***!?!? The policy schedule clearly states that in the event of loss you will replace the ‘equipment’ with equipment of the same specification and VALUE. Why are you LOW BALLING me MTN??

Give me a device TO THE VALUE OF THE AMOUNT YOU SUGGESTED I PAY FOR.