Worst customer experience ever 😑

By far the worst customer service experience ever. The call centre agents are unhelpful, promise call backs that never happen. It's easy to see why these agents operate at such a low level when you interact with team leaders like Pearl Thola. She is highly ***********, has poor listening skills, an inability to problem solve and certainly no commitment to resolution. I am still awaiting her callback for 7 days now. MTN clearly does not care about its reputation being associated with Admyntec. Certainly a waste of time and effort. Lise stop hiding behind POPI and actually take ownership if you are indeed a leader. Your call centre agents and leaders need serious help in understanding how to actually be of service. Disgusted by this experience