Worst Claims Experience Imaginable

The worst experience I have ever had with any company. I insured a cellphone with through MTN. I Lodged a claim in November, to date I am without a cellphone. The tedious claims process has been sending me from pillar to post asking for information piece meal. This has the effect of having the claims process delay, hence now a month later I am without a device. Their call agents lack any kind of humanity and there is no sense of urgency or customer service on their part. It is as if you claiming is a bother to them. Can someone explain why my call was dropped when an agent put me on hold. Only to wait another 30 minutes on a call with an uncaring Andisile to be told I have to wait another 3-5 working days. They take days to respond to your queries. Why are customers being treated this way at this company. It seems like it is deliberate to frustrate one into giving up. I have been extremely patient with this company and I am getting no satisfaction.