WHAT DISGUSTING SERVICE EVALYN MABASO MADE IT EVEN WORSE

I have my policy since 2016,from which I claimed twice one from house breaking and one damage, I was ****** and lost my phone, went to mtn to get a sim swap but was told to call insurance since the sim was insured. that was on the 26th on the 28th I called insurance only for them to tell me I must go to the store to get a sim card another shocker was I had to pay for the sim card then claim from the insurance!!! mtn outsourced their services and none of them have a clue as to how the company taking care of their customers operate I lost my phone and this sad insurance company does not have loan phones yet the Evalyn Mabaso kept saying she will call me once the claim is uploaded that's after going back to the shop to fill the form, how will she call me if I just said I lost my phone? There was no manager nor supervisor at that time 8:22 to assist me as I felt this Evalyn of character in not really assisting me professionally as everything coming from her mouth was nit tailored to my request but just general. my account get debited every month without failure but wen trying to claim I had such a hard time get proper communication from this Evalyn who was so bad that I had to ask f she was reading a script. I am without a phone and a sim card and regardless of paying every month I was told I have to pay for my sim and claim