Very Dissapointed

I submitted my claim on the 25th November i have been calling everyday to follow up the response i get i that they are waiting for feedback, we are behind with claims like how is that my problem, my gut feeling tells me that they dont want to pay because my device is expensive and still new, what made me angry today Asanda told me that she just picked up that one of my documents was missing the person who submitted my claim did not submit page 2/2 of the claim form and the under written has returned the claim as it has missing documents and for the whole week your consultants have been saying they are still waiting, i have been calling from tuesday the 26th no one picked up meaning that they never go through the records they just tell you what ever they want for you to put the phone down, i am not happy with the service i have received, if i did not call today when were you going to pick that up when i am told to wait for an email everyday