Unhappy with MTN Insurance service delivery

I joined the MTN insurance the day I bought my phone (huawei P30 Lite) at the MTN store. I went through an unfortunate event a few weeks back, I was ****** and lost my phone with my purse that was filled with cards and my money. I did a claim soon after, but till today, I am still finding myself calling them day in, day out to check the progress of my claim application. I even had to restart my claim afresh last week.

This is not the first time going through this unfortunate experience, In February I made my first claim after I got ****** at South Beach. They gave me a very poor service delivery, which resulted in me getting my phone months after claiming. Now I feel like this is a repeat of what happened in February.

I don’t feel like a valued customer by the way MTN insurance is treating me.