Terrible Service

I logged a claim with Admyntech for a Samsung Cell Phone with MTN (Ticket ID: 624817). Once they received my documentation they were very quick to ask for the excess payment (most other insurers you only pay excess payment once the repair / replacement has been done). I paid the excess immediately. The repair centre received the device on the 19th October and havent had any feedback. Previously we were told once the device is at the repair centre it takes 3 - 5 working days for the repair. On the 2nd of November I contacted the call centre to inquire as to the progress of the claim. The consultant explained that a quote needs to be accepted before the repair can start. She said the the approval was given on the 25th October. The consultant confirmed that the 3 - 5 working day period was over and would follow up with the repair centre. She e-mailed me back saying that the repairs centre said "Kindly note that the repair center advised your device is in the process of being wiped". Now I dont know if that is a good or bad thing but I requested that the matter be escalated but unfortunately did not receive any feedback in that regard.