Poor Service from Admyntec - MTN Should Reconsider This Broker

I really expected better from MTN’s mobile insurance partner. Admyntec Services has been a frustrating experience from the start.

I called to report that my device was damaged and wanted to log a claim. Without even checking the phone, I was told to pay an excess fee upfront. The consultant sent banking details and mentioned that whether I do an immediate or normal payment, it would still take 24 to 48 hours to reflect on their side. Honestly, that makes no sense.

I then had to wait for them to book a courier, which took more than five days. I ended up having to ask for their address so I could drop off the phone myself.

They promised the repair would take a week , I’m still waiting.

The worst part is the follow-up process. I spent way too much time on hold just trying to get updates.

I don’t recommend this company at all. MTN, please reconsider who you’re trusting with your customers.