Poor Service Delivery

My phone broke last Thursday night 03 September i contacted Admyntec MTN Insurance first thing Friday Morning requesting the information to submit my claim. Policy number MTNCC*** The response was quite fast from Ntombifuthi khoza that send me the claim forms and requested the claim form to be completed and send back with an copy of my ID. Just after 09:00 Friday 04 September i email my documents back got no response back. Yesterday i emailed them again short after that i received a sms stating that i short a usage report as my claim papers was incomplete i emailed everything back again. i later then received a mail @ 09:41 from Tsepo S that my claim just commenced no response after that i phoned later to confirm if my documents was received and when should i pay the excess on the phone, 5 minutes after i phoned i received a email that my documents was received and my claim processed. i am still waiting for banking details to pay the excess to get my phone repaired. When i had a claim on my previous device i did it through pinnacle Marketing i received the banking details the same day i send my claim papers my device was collected the next day and within 2 days i had my phone back. You guys should learn from Pinnacle Marketing about good customer service delivery. This is nothing but poor service why should i phone and email for response i am not dealing with the claim you are.

Claim Ticket number: 603140