Poor service and unnecessary delays

MTN and Admyntec insurance are the worst

I lost my phone, Samsung S21 FE on the 16th of September 2024. I reported and claimed on the 19th after getting all the documents from SAPS and stuff.

My claim has been approved and I've paid the excess fee. Ever since then I have heard anything from them. There are no updates or communication during the process. I need my phone for school and here I am almost approaching a month without my phone replacement . I e-mailed them on the 7th of October 2024 asking them what's the update coz they're just quiet. They just said their waited for confirmation. What the hell is that. These people don't care. This poor service is frustrating and ****es me off. It's almost exam time and I need to recover important information from that phone.

This is bull****.