POOR CALL CENTRE SERVICE

A partner or associated company of MTN, that provides device insurance. After receiving sms that an application for insurance has been loaded, and now activated, I was referred to Admyntec Services. The call centre agent, unfortunately I was unable to hear her clearly, proceeded to advise me that another organisation, REWARDS CO have loaded an insurance contract onto my cell phone number. She was unwilling to understand that the problem was not created by me, and that either MTN or Admyntec would need to sort the problem out. Rather than hear the customers side of the story, and what I heard was the words "cut you off" - which in my experience, a professional company and it's employees NEVER do, when dealing with clients. This call centre agent then proceeded to cut the call. Admittedly, my frustration at having to take time out of my day to sort out a problem, got the better of me. However, I don't expect a phone to cut.