Pathetic , very poor and no customer service, resolution

CLAIM REF NO: MTNAR965919S [#***]/MTNAR965919S [#***/***] I have two cellphone claims with Admyntec, one is lost cellphone and the other is damaged cellphone.I must say that the services is very very poor, pathetic , their system is not integrated, more than 4 consultant handling one claim all reply differently without due diligence of previous communication, and fail to advise me in a correct manner of process and or fail to resolve a simple claim enquiry since 9 april 2025. I dealt with Fortune who appear to be short of his competency in advising where and what the client should do to resolve the claim. each consultant asking me the same thing since this process started. Nelisiwe, latest, asking a reference number where the latest insurance form where sent to their email.I interacted with Thandeka, boyce mabuyisile , Zamokuhle M and others all that they are doing and their system is to frustrate the claimant. i wish that i never had an insurance with MTN who keep on changing Administrator with poor or no customer service and speed resolution. If my claim is not attended to, my next step is insurance Ombud, then we will know who is who there.