Pathetic Service

Yoh! Such a tedious exercise to claim for a mere cellphone. I don't understand how more than 1 person handles the claim and the process is repetitive, you answer the same question umpteenth times to different people and yet nothing seems to b happening. I assisted my mother with lodging a claim for her lost mobile device on Monday 19th before 9am - today is the 23rd and STILL we don't know whether we're coming or going. Guys, our lives are dependent on our cellphones these days, my mom has been stranded and it's really frustrating. I am shocked that I went through MOST of the reviews and I'm yet to find a positive one, nothing, dololo, I fear for the worst that we are still going to see flames.

ID number: *** Cellphone number: *** Cellphone: Samsung A22