Pathetic service as usual.

I got two cell phones from MTN for my Daughter and Son and had them insured with admyntec.co.za. So the first claim was for my Daughter in July 2021. It was rejected. My daughter would hide her phone from the brother so that he does not use it. However, sometimes she wouldn't remember where it was, and it would take days to find the phone. Eventually we would find the phone. Told my son to stop using the phone and that he should learn to charge his own phone and wait before he can use it. However, this still went on. So when the phone went missing in the house, we thought she had misplaced it/hidden it from the brother. That was not the case after three weeks of not finding the phone. This resulted in the claim been rejected. So once they rejected the claim, i requested that they cancel my Daughter's insurance and leave my son's insurance active. They confirmed they cancelled the insurance. I then had to go to vodacom to get a new contract for her and got the device insured. All sorted, even though i'm left with a contract from MTN that i'm still paying. What we do for our kids. Now, last month my son dropped his phone and i submitted a claim. Until today, they do not know what to do. I submitted the claim on the 20th of July. Below is the first feedback: Dear Derrick Thank you for your email. Kindly note that your reference number is 655737 Your email will be attended to shortly and one of our dedicated consultants will be in contact with you. Feedback on the 22nd of July: Good Day I trust you well Thank you for the email received Please note that we are unable to load the claim, as your policy was Cancelled (Claim declined on 2021-07-12). Should you have any questions, please do note hesitate to give us a call on ***. Kind regards, Claudette Naidoo

I then had to explain that i cancelled my daughter's policy and not my son's.

Feedback on the 29th: Good day I trust all is well. Thank you for the email, Kindly note that the imei number provide is for the device that was declined , please provide us with the correct imei number so that we can proceed with the claim. Kind Regards Ntombikayise Mello

I then sent her both policies, the active policy and the cancelled policy. My daughter's and my son's policies, so they can sort themselves out. I also realized that i will probably deal with 20 people before this see's the end of day. I also realized that this will be time-consuming. I told my self to be patience with the cadre deployment so that i do not stress myself.

Then i got feedback the same date: Good day Derrick I hope all is well. Thank you for submitting your claim with MTN Device Insurance. Please confirm which number was in use with the device before the incident date and provide us with ID copy. Kind regards, Patricia

I did that, and today is the 04 of August. I have had no further feedback from them. Well i did not expect any better even though i have been with them for over 15 years with 2/3 contracts at a time. So i question myself. Is the devil you know better than the devil you do not know? Contact number ***.