PATHETIC SERVICE

It is really becoming frustrating dealing with this new insurance company MTN had faith in to deal with their clients insurance matters... This is the first time I am dealing with this company and I am very disappointed in the type of service they offer or lack thereof. I reported my claim on the 30th Dec 2019 at 11am and made immediate payment of my excess on the 2nd of January 2020. to date the only response i received from one of the consultants was "Kindly be advised that our couriers will be in contact to arrange delivery." but I am still waiting!!!!!! I have even tried calling them numerous times, but all their consultants are busy...This is honestly pathetic for an insurance company!!! I never had issues with the previous insurance MTN was using. CAN I GET SOME PROFESSIONAL AND PROFICIENT ASSISTANCE PLEASE????