Pathetic!

I gave notice of cancellation as my contract was coming to an end. This was in October 2024. It is now February 2025. Numerous phone calls, emails, reference numbers. The insurance has still not been cancelled and I am due a credit for 2 months. This is daylight *******! Everytime the only response I get is ‘we will escalate’ I don’t who they escalate it to. Possibly print the email, drop it in the elevator and hope and pray the elevator escalates it to the correct floor.