MTN Insurance – Absolutely Unacceptable Service, Avoid at All Costs

This company provides absolutely unacceptable and *********** service, and I strongly warn others not to use them for cellphone insurance. My phone was sent in for a simple battery replacement, which took nearly a month. When the phone was eventually returned, the biometric functionality no longer worked, meaning the device was returned in a worse condition than when it was submitted. Contacting the company is an ordeal on its own, with call waiting times of 7 to 10 minutes every single time. I was then told that a new authorisation was required to fix the issue they caused, and more than a week later there has still been no progress. Every follow-up call results in the same response: “We are waiting for authorisation,” with no accountability, no urgency, and no resolution. It is completely unacceptable to return a phone that is not fully functional and then delay repairs further under the excuse of internal approvals. To make matters worse, when it is time to deduct the monthly instalment, they are always first in line, despite their complete failure to deliver acceptable service. The lack of communication, poor workmanship, and total disregard for customers is astounding. This is by far the worst insurance company I have ever dealt with, and I strongly advise anyone considering their services to stay away. Using this company will only lead to frustration, wasted time, and unresolved problems.