MTN ADMYNTEC INSURANCE

Hello

I have logged my insurance claim its been more then 7 days everyday i follow up i keep getting different stories from different consultants i am furious as im sitting without a device all the years i have been paying no problems but the moment i have a query i get pushed around and consultants tell you to hold then line gets cut off i also have recieved no calls or emails as to update whats happening .PLEASE ASSIST A.S.A.P MTN INSURANCE admyntec