Liquid claim

Mtm claim (admyntec services)customer services is very poor.No feedback or correspondence whatsoever. I submitted a claim a month ago and to date I still do not know what the outcome is. I've been calling weekly to follow up on my claim but every time I do, I'm given a different story. Today one of their consultant told me that if I do not call daily to bother them,then my claim will take longer. Am I even supposed to be bothering them for something that I'm paying for? I've paid the excess amount ,damaged phone collected but no updates zero and I'm expected to call them daily to bother them so I can get services wow. I wouldn't recommend anyone to do business with them.