It takes two months to repair a camera lens????

If I could zero stars it would sit better with me.

This is has been an ABSOLUTE NIGHTMARE! My younger brother damaged his phone in MAY. It took me 3 months to find the correct channel in which to have the claim submitted. When it was the device was sent back in September due to it not having the FMI turned off (fault of my younger brothers). It was then collected in the beginning of October. I received NO FEEDBACK, NO UPDATES, NOTHING.

Life got busy but I kept emailing (I have a paper trail for all of this). No one could give me a time or day that this would be resolved. Not one manager has called back (all lazy in my opinion). I have sent strongly worded emails and none has been answered.

As of today I have spoken to Vuyo, requested a manager and was advised she'd call back. I call BS. I was also told my device would be delivered before 5pm today. Again. For the THIRD TIME.

Its going on two months. What the **** is happening here??

Bronwyn Jordan at Admyntec Services, as a manager, YOUR JOB IS TO TAKE ESCALATIONS WHEN THEY ARE REQUESTED, NOT LIE ABOUT CALLBACKS.