insurance claim

First claimed on the 21 December 2022 an email was not answered then reclaim on the 30 December 2022 an email was answered with reference number. On the 6th of January they send out a message saying claim has been approved I then payed the axcess fee on the 7th of January 2022 next day. After numerous of call and emails sent out I’ve got none of the respond, instead each and everyday there is a story which is a lie among agents. One said the phone has been send out to courier actually yesterday spoke to courier however there was nothing. Again Ntombikayise said they cannot trace on the parcel even with the courier but she will escalate that. Again Kgotso said he spoke to the manage with the delivery of the phone by yesterday mind you that 1 day conversation on the phone with 3 agents with different stories and again manager has been too busy speak to me.

Today I call again asked to speak with the manager , well they deprive me that, spoke to the agent Zitho same as yesterday the manager has been too busy to hear me out. I then asked for the email address he gave me. I asked him out to asked her to forward me the email of escalation which she said she has send out. I still don’t have. Yesterday I gave the agent Kgotso my email address but nothing happened so same story everyday just to keep you away from them. I am so very much disappointed on the service they gave me and the *********** of the agents as well, with their manager Boitumelo .I wouldnt recommand them to anyone