HORRIBLE SERVICE

Appalling service! I made a claim on the 15th of January for a ****** phone and It was only approved mid February after giving me the run around for weeks and asking me the very same stupid questions. My claim was approved and I was asked to pay an access fee of R500, which I paid and never heard back from them again. I was so hopeful that after making a payment and choosing what phone I wanted, the phone would be delivered in 3 days as they promised. But I still haven't heard back from them one whole month later. I keep calling and they keep promising that the phone will be delivered in the next 3 days. I'm so tired and I feel like I've been ****med. And for this reason, I'm never taking any contracts with MTN.