HORRIBLE!!!!!!!!!

I sent my watch in for “repairs” as I was told by MTN that my watch had “full cover”

1. The watch was sent back to me with no bands. I have been calling and all Im told is that they have escalated. So, I sent in a watch that had bands, and I received a watch with no bands

2. I had a plastic cover on the watch when I sent it in for “repairs” and the watch worked perfectly fine EVEN AFTER THE SCREEN CRACKED. When the watch was returned, the screen now does not work when I use the cover. I went to iStore because I thought maybe I need an original cover. They fitted it in and still the watch dis not work. Frustrated now I tell them the story about my watch being “repaired” and returned with no bands.

I am then told by iStore that you CANNOT fix an apple watch, it needs to be replaced. I give my watch to them to do a damage report for me. The screen is not an original screen (which makes sense because you cannot fix it).

I need mtn to explain to me what they mean by my watch being “fully” covered. Surely they are aware that you can not fix an apply watch??

Is this. Ot *****? Why make me pay for “full cover” when you know its impossible to even fix a damaged apple watch?

I need this watch to be replaced with a new watch, and the insurance to be CANCELLED because what is it for then??

Can I please get urgent assistance on this matter.

Oh and I had to pay “access”!!!

Thank you Bongumusa Mbethe ***