frustrating claiming process

I am starting to feel frustrated with the whole claiming process, going in to week two now without a phone, provided all the required documents on time before calling them, paid the excess fee as requested but still going into week 2 without a phone.

its my responsibility to call every morning to follow up regarding the status of my claim. I'm being told my insured phone is out of stock and the alternative offer has a price difference to my insured value so they are awaiting approval, what does it mean for me when there is. a price difference,i dont have money bathong

i getting tired of being patient, im missing out on important work communication and other personal stuff due to not having a proper phone. I need my matter resolved i don't have money to be be spending and having to deal with the difficulties of being ****** and now the claiming process is just making things worse.