Extremely Poor Service [Ticket ID: 684463] Tshepo Setlhodi

I’ve never received such a pathetic service in my entire life. MTN must just take back the insurance business from this company Admyntec because you guys don’t know what you’re doing. In May I received a huge cellphone bill from and only to find that Admyntec activated an insurance for Samsung Note 10 which I never had. I’ve asked several times, how was that activated without my authorization and for that matter I do not even have a Samsung device. Now it’s a problem to get my refund and I’m still billed that huge amount of money for the stupid insurance that I never app**** for. So I’m sent back and forth. I can’t even know the turn around times after 2 months. How on earth do you tell the customer that??? I’ve called your call centre and it’s useless. I’ve been holding for almost 40 minutes for a Supervisor/ Manager and none of them could come to me and then Nonhlanhla decides to drop the call right on my ear. Called again spoke to Phindile who didn’t want to pass me through to the manager trying to justify the issue and again because it’s already 17:00 then dropped call. I mean how long will Admyntec sort out this and refund my money?????. I want a manager to call me and sort out this