Disgusting, Putrit, unhelpful, inconsistant, pathetic srevice!!!

I've been an MTN contract customer since 2014. ANd after upgrading in 2016 and opening additonal contracts, i started then insuring these devices with the mtn insurance who was "pinnacle marketing" at the time. Not once in my 4 years that ive been insured with pinnacle marketing and my 5 accounts and devices that was insured with them have I ever had any issues until recently... Pinnacle marketing was replaced by "admyntec solutions" sometime late in 2019. The service, customer care, communication and follow up from them is absolutely pathetic. One of the call centre agents even told me that i need to call everyday to follow up on my claim in order to ensure that it gets processed as they do not follow up!

I put through a claim mid december for a my husbands phone that was damaged. After no correspondance or feedback from them without me calling, they eventually emailed me 16/01/2020 to tell me my claim was declined due to some bull**** reason. A week ago wjhen i Spoke to HAZEL - one of the agents, she advised me that the underwriters were querying the claim due to the information submitted on the claim and the actual insurence for then device not corresponding. I explained to her that when i upgrade in june of 2019 i insured my new device but requested that the old device still remain insured, by which I then told them who would be using the device, I gave them my husbands name, surname id number and the cellphoen number he would be using in the device and they put through the insurance policy. BAre in mind that at the time that the insurances were being added and changed, mtn was still with pinnacle marketing. But by the time i claimed, they were now no longer with pinnacle marketing but rather with the new brand - admyntec. Also remember that i have been paying a premium of +-R250 since June to keep the samsung s8 device insured.

Admyntec politely told mew they did not have that paperwork and that they would not be able to process my claim without it. SO because they are too laxy too do their job correctly, does that make it okay for them to con me out of money that i have been spending on insurance for the last 7 months incase of any accidental damage or anything to the phone?

THey refuse to repaior my device. THey rrefuse to deliveer a quality service. THey refuse to do proper investigations or followups, and ME- The working class mother has to stress about money that i dont even have!!!!!