CLAIM NIGHTMARE !

Not sure if this needs to be directed to MTN or Admyntec - But i have been struggling with my phone claim for 3 weeks now - the MTN insurance number takes me to an emergency contact line and the admyntec emails only get responded to every 3-4 working days. Now my replacement device options have all of a sudden changed after confirming my delivery address for the device i chose and confirmed. This is by far the worst service from an insurance provider that i have ever recieved. and as for MTN , i have been a customer with them for over 10+ years and this is my first claim !!!!!! and yet what a bad experience . @MTN OR AdmynTec , i need this issue resolved IMMEDIATELY !!!!!!!!!!!!