BAD SERVICE

I am so disappointed at MTN and Admyntec services i have submitted a claim for my Iphone 13 on the 16/03/2024 they don't give an update on my claim i must always phone them everytime like i am so frustrated because i use my phone for work purpose the last time iphoned their call centre i spoke to Bandile who told me that my claim will be declined because my IMEI number is still active and i told him that the last time i used the phone was on the day of the incident which was on 08/03/2024 i asked him to transfer me to his manager and i told her my story and that Bandile told me that the claim will be declined she said she will assist me with my claim that was on the 03/04/2024 i am still waiting for her feedback till today