Admyntec service, MTN partner your service bad. MTN this indicates that you dont take your customers seriously

I logged a claim for a lost phone on the 1st June it was approved on the 5th June, that is 5 working days really bad. I have a contract phone and cannot use my new sim swap on another device my life stopped weekdays and weekend. My wife received a call that they cannot pick up a landmark on the address shared, which i shared more than three time on email and been using it for delivery for more than 5 years. My was was advised the phone was ready for delivery Sat the 6th of June. Now is monday, i had to send another email with my address and called twice already. The last consultant i spoke to said the device was just order today and will be delivered tomorrow the 9th of June. The story doesnt add up, was the device not ordered Sat already and two consultants give different answers for the same question, progress of my claim and delivery. This is bad service and no one advises you of the progress unless you spend your money and time calling them and sending mutliple emails that dont yield the outcome or responses you are requesting. This is not good for MTN i have been a customer for more than 20 years and this may trigger me to switch. now i have to wait for the 9th June delivery and lose another day on administration work that i do on my mobile.