Admyntec (MTN phone Insurer) is desperately ***********.

First off, I am only giving this business 1 star as there is no option for ZERO stars. They are the most *********** organization I have ever had to deal with (only SARS comes close). My phone was damaged in November 2019. I paid an excess on 22 November 2019. It took them almost 3 weeks from then, to collect my device, despite repeated calls (where I had to wait 20 minutes each time). Then throughout the next 4 weeks, nothing happened. Finally on 9th January I called them to get a progress report. They told me I had been approved for a new phone - though only one option was available (Samsung A2 Core). I said OK, please send it as soon as possible. Well its 2 weeks later, and still no phone. This morning I called again, and THREE times got put on hold while they phoned around to find out where my phone was. THREE times I got cut off and had to call back. Finally I was told my Phone has been approved and will be sent to me today, and should be delivered within 3 business days. Well I will believe that when I see it.

Why do things only seem to happen when I call and make a fuss? Why do the consultants have no idea from their online systems what the status of a Ticket is?

Admyntec - your incompetence is staggering. MTN, you have to put pressure on them to improve.