3 weeks waiting for replacement handset , different stories by different agents..

I lodged a claim for a ****** phone which was approved and I was requested to pay excess which I paid on the 7th May 2024 ,emailed proof of payment and delivery address . Today is the 28th May 2024 ( 3 weeks later ) I still have not received the hand set . I was told a week ago that the handset has been couriered and I was promised that I will get an e mail with the tracking number to track the delivery and that was not true . I only found out yesterday 27th May 2024 that the device has not been dispatched its still ordered and still to be couriered . They indicated that I had not provided the delivery address which I sent through on the 7th May when i sent proof of payment of excess. I have been calling each and every day from the past 2 weeks being told different stories by different agents .Hayi hayi shame ... every agents I speak to apologises for the delay and make a promise that my case will be prioritised and that never happens . I have literally given up ......hence this is my last resort ...I definitely would not recommend Admyntec to anyone that I know of due to the experience I have. Ref ATS179027