unpleasant experiance

Ever since i lodged my claim form for a cellphone, i often called to get the claim reference number, my documents verified and details of paying an excess fee.

I was supposed to have received my new delivery last week Thursday but it turned out that they delivered Huawei y7p instead of P40 lite.

Up to this day i have not received my device and when i check the reference number provided to track the device, no data is provided and that means no collection is been done.

I have then enquired via email with Ethel and she told me the delivery takes 5 to 7 working days and this is their standard procedure and i rep**** to her why is my delivery not considered urgent and be treated with preference as the company is rectifying their mistake.

i do not recommend anyone using this insurance at all. very much unprofessional and do not care. you always wait for a minimum of 15min on the line everytime you call them