Poor service delivery

Very bad service. Am fed up. I lost cell phone in December 13. Reported to the Insurance on the 15 December. Paid access of 650. On 03/01/2022. They sent me a Faulty cellphone. It's was like a Dumy. Sent it back. Until today I have not received a handset. Worst of all they don't communicate with me. All the time I need to call them or email them. I have spent more than 200 of airtime trying to reach them. It's very bad the service that we receive. Telkom must get a proper and reliable insurance. Am sick and tired of this.