iStore Insure - Bad service

On Sunday, 2 October 2022 I submitted a claim through https://istoreinsure.co.za/claims/. The reference number I received from the system was 73.

My policy number is ISTOREINSMFRF532. I have been doing a follow up on this claim daily and I have not had any feedback regarding the claim.

I call the number *** two or three times a day. Every time I have to hold more than 15 minutes per call.

When I finally get to speak to someone they always inform me that they are not able to assist and they will forward my details to the person who will be able to assist to contact me back.

Up until now, I have not been contacted. It is really frustrating to have insurance that is not able to assist you during times like these.

There is no communication whatsoever from this insurance, the customer is not kept updated of the progress of the claim.