Useless service

I have two contracts with telkom mobile,I made a claim for one of them in August and was approved on the 21st August 2020.

I tried to contact the new insurance admin plus without no success since September 2020 to request for the new banking details so that I pay for access fee.

They are forever not answering calls even the telkom call centre agents do not know what to do. My frustration is that I am unable to use my monthly benefits that I get for my contract for the passed two months and need to pay so that I can get a replacement phone.

I have used all platforms that have been provided to me the contact numbers and the email addresses still not helpful. I even had drive to my nearest telkom store for help but still not helpful.