Unsettled Cell phone claim

My cellphone got ****** on the 7th November 2021 and I immediately reported it to this insurance company to settle my claim for a new one. The Claim No. was 67155. I sent several e-mails. They asked me to pay access of R650 which I did on 11 January 2022. Nothing happened thereafter from their side. On Monday 17 January 2022. I typed a complaint to Chevonne Percival, the lady I spoke to on several occasions. She never bothered to reply to my letter after I phoned more than five times. The phone was bought for me and insured in the name of my wife, The Cell Number then was *** bought through Telkom. Please help me get my claim settled immediately. Their office address is 9 Lower Burg Street, Cape Town, Tel *** or ***. Website www.adminplus.co.za. Thanks.